Refund policy
Refund Policy
Effective date: June 26, 2026
We want your BEDSUM order to arrive in good condition and match what you ordered. If you need help with a return, please contact us through the Contact page within 30 days of delivery and include your order number.
Return eligibility
- Items should be unused, unwashed, and in their original packaging when possible.
- For hygiene reasons, bedding that has been washed, used, altered, damaged after delivery, or returned in unsanitary condition may not be eligible for return.
- Final sale items, gift cards, and items marked non-returnable are not eligible for return unless required by law.
- Return requests may be declined if the request is outside the return window or the item does not meet the eligibility requirements.
How to start a return
Contact us through the Contact page with your order number, the item you want to return, and the reason for the return. Please wait for return instructions before sending an item back.
Damaged, incorrect, or missing items
Please inspect your order when it arrives. If an item is damaged, incorrect, defective, or missing, contact us promptly with photos of the item, packaging, shipping label, and any relevant details so we can review the issue.
Return shipping
Return shipping instructions and responsibility for return shipping costs may depend on the reason for the return. If the issue is caused by a BEDSUM error or an approved product condition issue, we will review the best resolution.
Refund timing
After an approved return is received and inspected, eligible refunds are issued to the original payment method. Your bank, card issuer, or payment provider may need additional time to post the refund.
Exchanges
The fastest way to receive another item is to place a new order after your return is approved. Availability and pricing may change.